Our Services

We are part of Clifton Community Health Services incorporating:

>   Clifton Medical Practice
>   Clifton Private Hospital
>   Clifton Nursing Home
>   Sunflower Lodge (Memory Support Unit)
>   Nirvana Hostel (Assisted Living)
>   Vedette Villas (Independent Living)

Services Offered Within The Medical Practice

>   Women’s/Men’s Health
>   Mental Health
>   Indigenous Health
>   Immunisations
>   Antenatal care - Pre and Post Care
>   Drivers Licence Medicals
>   GP Health Assessments
>   Diabetic Care
>   GP Management Plans
>   Paediatrics
>   Weight Control

>   Full Skin Check
>   Minor Surgery
>   Asthma Care
>   Annual Health Assessments and associated community care
>   Spirometry
>   Electrocardiographs (ECG)
>   Care Plans
>   Acute Clinical Care
>   Chronic Disease Management
>   Ear Toileting (removal of ear wax)
>   Travel Medicine

Allied Health - Visiting Specialists

Optometrist

Monthly Visits

Call the practice to make an appointment

Podiatry

Monthly Visits

Call the practice to make an appointment

Psychologist

Monthly Visits

Referral required from a Doctor

Dietitian

Fortnightly Visits

Referral required from a Doctor

Exercise Physiologist

Monthly Visits

Referral required from a Doctor

Physiotherapist

Weekly

Call Warwick PhysioWorks on (07) 4661 7756

Women's Health Clinic

Monthly Visits

Call the practice to make an appointment

Baby Clinic

Fortnightly Visits

Call (07) 4616 6812 to make an appointment

Diabetes Educator

Monthly Visits

Referral required from a Doctor

Audiologist

Monthly Visits

Call iHear Warwick (07) 4661 8520 to make an appointment

Billing Arrangements

We are a bulk billing practice. This means that there are no out of pocket expenses incurred by patients for regular consultations.  However certain appointment types will incur a fee payable at the time of consultation. An example of such appointments:

> Commercial Drivers Licence
> Pre-Employment Medicals
> Sports Medicals
> Insurance Medicals

If you do not hold a current Medicare card unfortunately a fee will be payable at time of service. Fees can be obtained by calling the Practice Manager on:
(07) 4697 3097.

Workers' Compensation accounts will be billed to Workcover Queensland or your employer, however, should liability not be accepted for the injury, then the account will be your responsibility. The letter of acceptance will be required before billing to a private company or business.

Please note we do not accept cash payments.  All accounts are payable by eftpos or major credit cards.

Referrals to Specialists

The back dating of referrals is illegal and subject to a substantial fine for the GP who backdates a referral. It is a Medicare requirement that referrals can only be written during the course of a consultation. Substantial penalties apply for any General Practitioner convicted of writing referrals outside of a consultation. You are able to consult a Specialist without a referral, however, you will be unable to claim a full rebate from Medicare.

It is important to note that visiting a Specialist will often incur out of pocket charges. Costs associated with visiting Specialists vary. We recommend you enquire about out of pocket charges when you make appointments with Specialist's rooms.

Test Results

We do have a recall system however we encourage you to contact the practice if you are concerned about your results.  Please allow 2-3 days for results to arrive.

Test results, once viewed by the GP, are available from reception or the nurse. Our staff will be able to advise you of normal results or advise if a further appointment has been requested by the GP to discuss your results with you.

Prescriptions

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend a GP's appointment in order to receive further prescriptions for your medications.

The supply of scripts outside of consultation is at the discretion of your GP and could incur a fee of $15.00 which is payable on collection of your script. GP's may request an appointment before a script is given. This practice does not prescribe Narcotics S8 drugs to any new patients.

Medical Certificate

A certificate may only be issued after an examination by a GP, so please make an appointment for this.

Home, Hospital and Nursing Home Visits

Visits to patients at home, in Hospital and Nursing Homes may be arranged at the discretion of your regular treating GP.

National Privacy Principles

Our practice complies with both laws and the National and Health Privacy Principles (NPPs). This act gives individuals the right to know what information a private sector organization holds about them, the right to access this information and also make corrections if they consider data is incorrect.

Interpreter Service

Whatever your preferred language, we can help you organise an interpreter through Translating & Interpreting Service (TIS) to assist with any language barriers. We also arrange interpreters through National Auslan Interpreter Booking Service (NABS) for our hearing impaired patients.

Patient Feedback and Complaints

We genuinely wish to hear from you. From time to time this practice invites patients to complete questionnaires on their views of the practice and how it can be improved. These surveys are completed confidentially and help us improve our services. We believe that problems are best dealt with through the practice. Please contact the Practice Manager if you have any concerns.

Updating Your Personal Details

At each visit we will check your personal details.  This is to ensure the accuracy of your patient information eg. your name, address, date of birth and best contact number. You may be a long standing patient of this practice but it is our legal responsibility. Please ensure you bring with you your current Medicare card and any concession cards that you may hold.

Reminder Systems

We participate in National & State reminder systems, e.g. for pap smears, immunisations and other tests and follow-up as deemed necessary by our GP's. Please advise your GP if you do not wish to participate in these schemes.

Medical and Nursing Students

We regularly host Medical and Nursing Students at the practice. A team member will advise you if a Student is present. If you do not wish the Student to sit in on your consultation please advise the Receptionist or GP.

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